Small agency. Serious depth.
We have done it from the inside.
The fundamental difference between BigHat and most eCommerce agencies is that our team has worked within merchant businesses — inside the warehouse, alongside operations and finance, in the same building as the people whose livelihoods depend on the store working.
That experience shapes everything. We understand what a midnight outage actually means. We know why a 50ms improvement to checkout latency is worth the engineering effort. We have seen the business consequences of poor platform choices, bad migrations and inadequate hosting — and we have fixed them.
We are a small agency by design. Every client works with senior people. We do not scale by putting juniors on client work — we scale by being selective about the projects we take on and maintaining the quality that our long-term client relationships are built on.
Years of combined eCommerce experience
No junior developers on client-facing work
Magento, Shopify, WooCommerce, OpenMage, headless Next.js and bespoke PHP
Most of our clients have been with us for multiple years
Partnerships, not projects
We value long-term relationships and find that our best work comes from getting to know a client's business deeply over time.
White-label & agency partners
We work extensively with other agencies as a white-label eCommerce development partner — delivering under their brand, to their clients. Tickled Chilli is one of our longest-standing and most active agency partners, with BigHat providing the eCommerce development layer across multiple joint projects including Sons.
Direct client partnerships
For clients who come to us directly, we aim to become a trusted long-term technical partner. Sons is approaching three years of continuous development together. ArtRepublic, Beige Plus and Lily Bain are all multi-year relationships we are proud of — we invest in understanding your business and aim to stay with you well beyond launch.
Developer network
Where a project benefits from specialist skills outside our core team, we have a trusted network of experienced eCommerce developers we have worked with for years — vetted, senior, and held to the same standards we apply to our own work.
Want to work with us?
Tell us about your project or your agency partnership requirements.